1 YEAR Hassle free GUARANTEE
Zolái Jewellery— Our 1-Year Hassle-Free Guarantee
Because jewellery should make your life sparkle — not stress you out.
At Zolái, we believe in creating pieces that stay beautiful, wearable, and confidence-boosting day after day. That’s why every piece made from our premium materials — sterling silver, gold-plated sterling silver, gold-filled vermeil, and 316L/surgical stainless steel — comes with a 1-year, hassle-free guarantee.
No complicated claims.
No tiny-print drama.
Just a brand that genuinely looks after you.
✨ Why We Can Offer This Guarantee
We choose materials that are designed to last.
Our sterling silver and gold-filled pieces are naturally durable, and our surgical-grade stainless steel is waterproof, tarnish-resistant, and hypoallergenic — perfect for everyday wear.
When jewellery is made well, it doesn’t need excuses.
So we confidently guarantee it for a whole year.
🛡️ What’s Covered (the good stuff!)
Your 1-year guarantee covers:
- Tarnishing within 12 months
- Breakage under normal wear
- Faulty clasps, links, or jump rings
- Manufacturing defects
- Stones becoming loose or falling out
If something goes wrong, we’ll repair or replace your piece at no cost — quickly and kindly.
💌 How to Claim (it’s easy, promise)
Just email us at contact@zolai.co with:
- Your name or order number
- A quick photo of the issue
- Anything you’d like us to know
That’s it.
We handle the rest — usually within 1–3 working days.
🌿 What the Guarantee Doesn’t Cover
We want to be transparent while keeping things light, so here’s the gentle version:
❌ 1. Our Most Affordable Brass-Based Range
These pieces are made from recycled brass with gold plating — beautiful, budget-friendly, and long-lasting with a bit of extra care.
They can shine for ages, but they’re more sensitive to everyday habits.
Think of them as your “handle me sweetly” pieces.
To keep them happy:
- Avoid moisture
- Keep away from lotions, perfumes, and chemicals
- Don’t store them in damp places (your bathroom = their personal nightmare)
They aren’t included in the 1-year guarantee — but with proper care, they’ll stay lovely for a long time.
❌ 2. Earrings (for hygienic reasons)
We adore earrings — but for hygiene and safety, we can’t take back or replace worn earrings under the guarantee unless they arrive defective.
(We know you understand — no one wants shared earrings!)
❌ 3. Accidents & Adventures
Our guarantee doesn’t apply to:
- Jewellery that’s been heavily tugged, pulled, bent or caught on clothing
- Chemical damage (hair dye, bleach, strong perfumes, chlorine spas, potions, elixirs… you get the idea)
- Lost items (we’ll help you look, but we can’t replace what can’t be found)
- Wear and tear beyond 12 months
We’re always fair — if you’re unsure whether something is covered, send us a message. We’re humans, not robots. 💛
💎 Why Our Customers Love This Guarantee
Because it’s simple.
Because it’s honest.
Because it shows we care about more than just a purchase — we care about you enjoying your jewellery for the long run.
Your 1-year guarantee isn’t a loophole or a marketing trick.
It’s our promise of quality, craftsmanship, and kindness.
🌙 Our Final Promise
Your jewellery is meant to shine with you — through the busy days, the special moments, and everything in between.
If anything ever dims that shine within your first year, we’ll make it right. Always.